Refund policy

Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to send your return back to us.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in the original packaging.
To start a return, you can register your return through our customer portal.
If your return is accepted, you will need to send the package back to us yourself. You may choose whichever postal service you prefer. Items sent back to us without first requesting a return will not be accepted.
You will typically receive a response to your return request within 1 business day.

Return address:
Frankie's
Tussendonk 126
4878AM Etten-Leur
The Netherlands

You can also return your package free of charge at one of our stores in Breda.

Return processing time:
After we receive your return at our distribution center, we will process it within 5 business days.
You can track the delivery of your return using the tracking number provided. The 5-day processing period starts once we have received the package.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a new order for the correct item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 5 business days.
Please remember it may take some time for your bank or credit card company to process and post the refund.

Gift card + bonus credit for online orders
Instead of a refund, you also have the option to receive a gift card. When choosing this option, you’ll receive a gift card worth your original order amount + an extra 10%.
Let us know by email if you’d like to choose this option, or leave a note in your return request in the customer portal.

In-Store Purchases
Items purchased in-store can only be exchanged or returned at the store.
If the return meets the conditions, the refund will be issued in the form of a gift card.

If you have any questions regarding returns, feel free to contact us at info@frankies.nl or via whatsapp.